YA SOKO | PRIVACY & COOKIES

PRIVACY & COOKIES POLICY

At YA SOKO, we are committed to protecting your privacy and security. We are customers ourselves, so we totally appreciate and respect how important privacy is.

For all YA SOKO services, the data controller — the company that’s responsible for protecting your privacy— is YA SOKO GROUP LTD. 

FULL PRIVACY NOTICE

  • Subscriptions - Email Sign Up

  • How we use your information 

  • Sharing your information 

  • Marketing messages

  • Seeing adverts for ya-soko.com online 

  • Your information and countries outside the European Economic Area (EEA) 

  • Keeping your information 

  • Your rights 

  • Changes to how we protect your privacy 

  • Cookies

  • Contact us

  • Read Our Full Subscription Terms Here.

    By subscribing, you confirm that you have read and understood YA SOKO GROUP LTD. Full Privacy Policy (See Privacy Policy). YA SOKO GROUP LTD will process your data in order to prevent misuse of this website and to improve your experience (including tailoring display ads and messages to your interests). If you no longer want to receive e-newsletter campaigns, you can unsubscribe by emailing us at: support@ya-soko.com with the subject line “Unsubscribe”.

    Read Our Full Subscription Terms Here.

  • Your Personal Details, such as your name, date of birth, gender, address, email address, IP address, social media handle, MarketPlace username and phone number.

    We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

    Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, MarketPlace username and phone number.

    What we do

    Why we do it

    Why we need to do it (the legal stuff!)

    To Identify you when you visit our website or contact us

    Checking your identity helps us to keep your information safe from fraudsters

    We have a legal obligation to do this and it’s also important for YA SOKO GROUP LTD as a business

    Deliver your purchases to you

    It’s a bit hard to send your order if we don’t use your name and contact details!

    It’s an important part of our contract commitment to you

    Send you account and service updates, order confirmations, and updates to our Terms and Conditions

    To keep you informed of any changes to YA SOKO services

    We have a legal obligation to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated

    Send you order updates

    So you know when your order is due to arrive

    It’s an important part of our contract commitment to you

    Manage your participation in any promotions, offers, , or discount schemes, or competitions you choose to participate in

    To ensure you receive any discounts or offers relevant to you at the time (e.g. student discounts), or that you can take part in any competitions you enter.

    This will either be an important part of our contract commitment to you (where that’s applicable), or we’ll do this with your consent.

    Direct you to the right part of our website

    To get you to the products that you want faster

    It’s important to us that you get the best out of your YA SOKO shopping experience – that’s in both of our best interests

    Send you information about our products and services

    We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below)

    We’ll only do this with your consent - it’s up to you to choose when you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

    Send you surveys and to ask for other feedback.

    For you to tell us what you think and how we're doing.

    We’ll only send requests for consumer insight surveys if we have your consent to do so. For others, such as our customer service surveys, product reviews, or feedback requests, it's in both your and our best interests for us to send them to you so that we can improve our services and products for you.

    Send you a discount code if applicable

    So that you can share amazing YA SOKO discounts with your friends and family if any of these promotions are running such as referral promotions.

    We’ll only do this with your consent.

    Reserve your spot at the YA SOKO Pop Up shops once we start running these.

    So that you can explore YA SOKO Pop Up shops and events you’re interested in.

    We’ll only do this with your consent.

    If you’ve raised a legal concern to us, we need to let you know when your concern has reached us and keep you updated on how our investigation is going

    To give you the opportunity to raise a legal concern to us, for example, about a product we sell on site

    We have a legal obligation to do this under the Digital Service Act and it's also important for YA SOKO to do as a business

    Manage your registration and attendance at a YA SOKO event

    So that you can attend an event we have invited you to and administer the event coordination, such as event communications

    To deliver the agreed services as part of the contract and terms and conditions of the event.

    Through our Website Provider - Please See Sharing your Information Section

  • We share your data with the following categoris of companies as an essential part of being able to provide our services to you:

    Companies in YA SOKO GROUP LTD, as sometimes different parts of our group are responsible for different activities

    Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, delivery companies and our website provider and host.

    Brand Partners that send purchases directly to you. We'll make it clear if this applies when you place your order. We may also share your personal information with brand partners if you raise a serious complaint about a product of theirs that you’ve purchased through YA SOKO or if you tell us that you haven’t received your order.

    Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

    Affiliates who help us reach out to potential new customers or promote our products on their websites

    Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions

    You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

    Social Media sites (for example if you choose to use a social media account to login to YA SOKO) and other companies approved by you

    Product advisors to help you choose the right products

    Marketplace sellers where you place a Marketplace order; and

    Other third-party payment providers, when you choose to use their payment services

    Companies that we partner with to host competitions, and service providers that enable us to host those competitions, manage entries, contact winners and deliver prizes

    Companies that we partner with to administer and manage events, and service providers that enable us to manage tickets, entries, communications and event analysis

    If you would like to know more about the third-parties we may share personal data with, or how to find out more on how they will use your data, please contact us with the message title: website provider and host data at support@ya-soko.com

    We may provide third parties, such as our brand partners or marketing partners, with information about our customers and their purchases. Before we do so, we will make sure that this information does not identify you, for example by aggregating it, anonymising it or removing personal identifiers from it unless we have your consent to share your information for marketing purposes.

    This website collects personal data to power our site analytics, including:

    Information about your browser, network, and device

    Web pages you visited prior to coming to this website

    Your IP address

    This information may also include details about your use of this website, including:

    Clicks

    Internal links

    Pages visited

    Scrolling

    Searches

    Timestamps

    We share this information with our website analytics provider, to learn about site traffic and activity.

    For more information on website provider and host data collection. Please see the section - Website Provider data collection

  • Our Website Providers collect various information regarding you or your device as an End User (You).

    This includes the following:

    • Account Information: 

      • Customer Account Details: Information you provide to create an account, specifically email address, password, first name and last name.

      • Payments Services Account Information: If you use the Payments Services, additional information you provide to set up and manage Payments Services and integrate them with the Processing Services, including information about you and your business, such as bank account details, name, address, phone number, date of birth, government number (such as a social security number, passport number or driver’s license number), tax identifier (EIN) and nationality.

      • Payments Services Identity Verification Information: If you use the Payments Services, you may be required to provide us with additional information to verify your identity, including a photograph of you captured by you during the verification process and a copy of an official government document which includes a different photograph of you. When you’re required to provide this additional information, our vendors may create a biometric scan of your facial geometry based on these two photographs in order to compare them and verify that you are the same individual whose photograph is on your government document. However, our provider does not create, store or otherwise have access to any such biometric data. Payments Services Identity Verification Information also includes details that are listed on such official government documents.

      • Optional 2FA Account Information: You may optionally provide us with additional information, such as your phone number, if you wish to enable two factor authentication (2FA) on your customer account. 

    • Account History Information: Information about your account’s use of the Services, including your trials, subscriptions, discount code usage and related details. If you use the Payments Services or other financial products, this would also include information about your account’s use of the Payments Services or other financial products. 

    • Payment Information: Information you provide if you sign up for Services you have to pay for (e.g., a product subscription). For most paid Services, this will include your billing address as well as a portion of your payment information which is provided to us from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card).

    • Marketing Preferences: Your marketing preferences and details, including if you’ve opted out of all or a portion of our direct marketing messages. 

    • Communication Information: The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our Services is available to others.

    • Site Usage Information: Technical browsing or other information from your use of the Services or, where you are an End User, from your visits to Customers’ sites. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Customers’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings) and information about how you interact with the Services and, if you are an End User, with our Customers’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors). If you’re using one of our mobile applications, Site Usage Information could also include your precise location information if your mobile device settings authorise us to collect this information. 

    • Contact Information: In addition to Customer contact information, we may also collect contact information for others, including people who work for our vendors or partners or other individuals that may include Users and Customers.

    • Enterprise Sales Information: We collect information about companies and their personnel who are perceived to be potential customers for our enterprise services. Such information may include names, email addresses, job titles and phone numbers. If we discuss our enterprise services with such potential enterprise customers, this information may also include recordings of those discussions. 

    • Survey and Research Information: Information you share with us in connection with surveys or research.

    • Promotion Information: Information you share with us in connection with contests, sweepstakes or other promotions. 

    This website collects personal data to power our site analytics, including:

    Information about your browser, network, and device

    Web pages you visited prior to coming to this website

    Your IP address

    This information may also include details about your use of this website, including:

    Clicks

    Internal links

    Pages visited

    Scrolling

    Searches

    Timestamps

    We share this information with our website analytics provider, to learn about site traffic and activity.

  • You can control the marketing communications you receive from us through the Contact Preferences section of your YA SOKO account. You also have the following options:

    Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.

    Text Messages: You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication.

    Any method of Marketing: You can contact us at support@houseofawa..com. Once you do this, we will update our records to ensure that you don’t receive further marketing messages.

    If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.

    Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.

  • We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

    You may see YA SOKO banners and ads when you are on other websites and apps, such as social media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies.

    The banners and ads you see are based on information we hold about you, or your previous use of YA SOKO (for example, your YA SOKO search history, and the content you read on YA SOKO) or on YA SOKO banners or ads you have previously clicked on.

    For more information on our use of advertising technologies and Cookies, please see our Cookies Section.

  • YA SOKO GROUP LTD is a global business with operations inside and outside of the United Kingdom and EEA and we use suppliers and fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK or the EEA, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information. You can contact us at support@ya-soko.com

  • We’ll hold on to your information for as long as you continue to be a YA SOKO customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

    If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, honour our returns policy, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

  • You have a lot of rights relating to your personal information, although these are not absolute rights. Your rights are:

    The right to be informed about how your personal information is being used (like this notice!)

    The right to access the personal information we hold about you

    The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through contacting us at: support@ya-soko.com

    The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

    The right to stop direct marketing messages, which you can do through emailing support@ya-soko.com

    The right to withdraw consent for any consent-based processing at any time

    The right to request that we transfer or port elements of your data either to you or another service provider

    The right to ask us to explain any automated decision about you

    The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

    If you want to exercise your rights, have a complaint, or just have questions, please contact us at support@ya-soko.com.

    If you want to exercise your rights, have a complaint, or just have questions, please contact us as a starting point. We have one month in which to respond to you.

    Our contact details are support@ya-soko.com.

    This is a starting point, we have one month in which to respond to you.

  • We may change this page from time to time, to reflect how we are processing your data.

    If we make significant changes, we will make that clear on this section of the YA SOKO website or other YA SOKO services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use YA SOKO.

  • We use cookies and other tracking technologies on our website.

    What are cookies?

    Cookies are data files which can hold small amounts of info and they are stored on your device (computer, smartphone, etc) when you first visit a website. We use cookies when you visit our site, but you can choose to not allow some types of cookies. But don’t forget, blocking some cookies may impact your experience of the site and the services we are able to offer.

    How do we use Cookies?

    We use cookies for:

    • essential operations, like site navigation

    • allowing you to add items to your shopping bag or to your Saved Items 

    • analysing visitor numbers and behaviours, such as what pages are frequently visited

    • assessing the success of our advertising campaigns, offers and communications

    • targeting suitable advertising messages 

    • understanding which Affiliates and brands have helped us reach out to new customers, or have promoted our products on their websites

    Cookie List

    A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

    Targeting or advertising cookies

    Cookie List

    A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

    Targeting or advertising cookies

    Personalised advertising and content, advertising and content measurement, audience research and services development

    • Use profiles to select personalised advertising

    • Create profiles to personalise content

    • Use profiles to select personalised content

    • Measure advertising performance

    • Measure content performance

    • Understand audiences through statistics or combinations of data from different sources

    • Develop and improve services

    • Use limited data to select content

    Use limited data to select advertising

    Create profiles for personalised advertising

    Use precise geolocation data

    Actively scan device characteristics for identification

    Ensure security, prevent and detect fraud, and fix errors

    Deliver and present advertising and content

    Match and combine data from other data sources

    Link different devices

    Identify devices based on information transmitted automatically

    Save and communicate privacy choices

    For full information on how we use cookies and your data, head to our sections above or contact us at support@ya-soko.com

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies we use section.

    These necessary and required cookies are always used, which allow our hosting platform, to securely serve this website to you.

    These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

    Name | Purpose, type, and duration

    _acloggedin

    • Supports login by Acuity Scheduling client if the client has an account

    • Cookie

    • January 1, 2025

    ACUITY_CART

    • Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity

    • Only applies to the new scheduler

    • localStorage

    • No expiration

    _client_acloggedin

    • Supports login by Acuity Scheduling client if the client has an account

    • Cookie

    • January 1, 2025

    _dd_cookie_test

    • Tests if cookies are supported

    • Cookie

    • Expires instantly

    _dd_s

    • Tracks browser errors

    • Cookie

    • Four hours

    _dd_site_test

    • Tests if cookies are supported

    • Cookie

    • Expires instantly

    _grecaptcha

    • Helps reduce spam in Acuity Scheduling

    • localStorage

    • No expiry

    _ssid

    • Remembers devices for anti-fraud purposes

    • Cookie

    • Four years

    CART

    • Shows when a visitor adds a product to their cart

    • Cookie

    • Two weeks

    CHECKOUT_WEBSITE

    client_username

    • Remembers a logged in Acuity Scheduling client's username between visits

    • Cookie

    • One year

    clientUser

    • Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

    • Cookie

    • 30 days

    Commerce-checkout-state

    • Stores state of checkout while the visitor is completing their order in PayPal

    • sessionstorage

    • Session

    Crumb

    hasCart

    • Tells Squarespace that the visitor has a cart

    • Cookie

    • Two weeks

    Locked

    • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

    • Cookie

    • Session

    orderStatusSessionToken

    • Authenticates a visitor who logs into an order status page.

    • Cookie

    • One year

    PHPSESSID

    • Securely authenticates a visitor during their checkout in Acuity Scheduling

    • Cookie

    • One month

    RecentRedirect

    • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

    • Cookie

    • 30 minutes

    remember_client

    • Remembers Acuity Scheduling client’s login details if they have an account

    • Cookie

    • 365 days

    siteUserCrumb

    SiteUserInfo

    SiteUserSecureAuthToken

    • Authenticates a visitor who logs into a customer account

    • Cookie

    • Three years

    squarespace-announcement-bar

    • Prevents the announcement bar from displaying if a visitor dismisses it

    • localStorage

    • Persistent

    squarespace-likes

    • Shows when you've already "liked" a blog post

    • localStorage

    • Persistent

    squarespace-popup-overlay

    • Prevents the promotional pop-up from displaying if a visitor dismisses it

    • localStorage

    • Persistent

    squarespace-video-player-options

    s_performanceCookiesAllowed

    • Remembers if a visitor agreed to placing Performance and Analytics cookies on their browser, if your site has a cookie banner and is restricting the placement of cookies

    • Cookie

    • 30 days

    ss_cookieAllowed

    • Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies

    • Cookie

    • 30 days

    ss_marketingCookiesAllowed

    • Remembers if a visitor agreed to placing Marketing cookies on their browser, if your site has a cookie banner and is restricting the placement of cookies

    • Cookie

    • 30 days

    ss_sd

    Test

    • Investigates if the browser supports cookies and prevents errors

    • Cookie

    • Session

    TZ

    • Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.

    • localStorage

    • Persistent

    Cross-site request forgery (CSRF)

    CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

    Analytics and performance cookies

    We use analytics and performance cookies to collect information on your behalf about how visitors interact with your site. Storing these cookies is how we populate the data you find in our analytics, such as traffic sources, unique visitors, and cart abandonment.

    Analytics and performance cookies

    We use analytics and performance cookies to collect information on your behalf about how visitors interact with your site. Storing these cookies is how we populate the data you find in our analytics, such as traffic sources, unique visitors, and cart abandonment.

    Cookie Name | Duration | Purpose

    ss_cid

    Two years

    Identifies unique visitors and tracks a visitor’s sessions on a site

    ss_cpvisit

    Two years

    Identifies unique visitors and tracks a visitor’s sessions on a site

    ss_cvisit

    30 minutes

    Identifies unique visitors and tracks a visitor’s sessions on a site

    ss_cvr

    Two years

    Identifies unique visitors and tracks a visitor’s sessions on a site

    ss_cvt

    30 minutes

    Identifies unique visitors and tracks a visitor’s sessions on a site

    Content that we don’t block

    For some third-party integrations, we don’t block or restrict ‌content, but ‌providers can offer their own cookie consent process. OpenTable and Tock are examples of providers that offer cookie consent processes. 

    Providers that place necessary cookies

    The following integrations place necessary cookies on visitors' browsers: Weglot, and Acuity. The cookie banner will not restrict necessary cookies. 

    Check your cookies

    For the most common browsers, you can:

    • Review which cookies are active in your browser’s settings.

    • Clear cookies from your browser or device, either globally or from a specific website.

    For help locating cookies on your device, visit your browser's documentation:

  • We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

    If you:

    • Have any questions or feedback about this notice

    • Would like us to stop using your information

    • Want to exercise any of your rights as set out above or have a complaint please don’t hesitate to contact us.

    You can contact our data protection team directly by emailing support@ya-soko.com

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