PRICES AND PAYMENTS

Our online prices (excluding foreign currency) are the same as in our event and in person prices, although occasionally you may find a lower price in one of events or in person sales if they're matching the price of a local competitor, or on the website if running a special online-only offer. YA SOKO reserves the right to change prices any time without prior communication.

We are not yet VAT registered but once we are. We’re sorry that we wont be able to deduct VAT when charging for goods. However, if you work for the Foreign, Commonwealth & Development Office; are a resident in the Channel Islands* and qualify for a VAT refund; or are entitled to a Medical VAT refund, then please email support@ya-soko.com with subject line VAT REFUND after your goods have been delivered and we can make the necessary arrangements

If you order something from us online, we will include your receipt on your order confirmation email. 

You can also find this online in your account. If you have any issues. Please email us at: support@ya-soko.com

Our Sales Run throughout the year online.

All our usual services apply during Clearance or Sales events, including our Standard UK delivery of £3.95 (we currently do not offer Next and Named day delivery) and our Standard International Delivery of £15.00 on all orders.  

Products marked as reduced to clear or sale are being discontinued or are on a temporary sale price, so we reduce our prices while stocks last.

These offers are limited, either in quantity or for a period of time, but they'll always give you excellent quality at an exceptional price.

In line with UK Government legislation changes, Tax Free Shopping is no longer available in the UK as of 1 January 2021.

Standard UK delivery is currently £3.95. We currently do not offer Next and Named day delivery. We do not offer international shipping either … sorry!

Please email us at: support@ya-soko.com if you need any further assistance.

We currently accept the following payment methods:

• Visa

• Mastercard

• AMEX

• Discover

• JCB

• Diners Club

• UnionPay

• Apple Pay

• Clearpay

• Ya Soko Gift Card

See Below

Learn More about ClearPay at YA SOKO here

Imperfect or “Flawed” Goods Policy

Last updated: [11th November 2025]

At YA SOKO, we celebrate the imperfect. Some of our products are sold at a reduced price because they have small flaws, cosmetic marks, or other minor imperfections. As part of our waste reduction, we’re proud to give these items a second chance, and we want to make sure you know exactly what you’re buying.

Before You Buy

• Any known fault or imperfection will be clearly described and/or photographed in the product listing.

• By purchasing an item labelled “imperfect,” “faulty,” “damaged,” “seconds,” “second Hand” or “Flawed,” you acknowledge that you are aware of the described issue and accept the item in its current condition.

• The discount applied reflects the known imperfection.

Product Documentation & Quality Checks

• Every imperfect item is fully inspected and photographed before dispatch to document its condition at the time of sale.

• These records act as our quality reference and will be used to assess any claim of new damage or faults after delivery.

• This ensures full transparency and fairness for both our customers and our team.

Your Rights

Under the Consumer Rights Act 2015, customers are not entitled to a refund for the specific fault or imperfection that was clearly disclosed before purchase.

However, if your item arrives with a new fault or damage not described in the original listing, please contact us within 14 days of receiving your order.

We will review the claim against our documented evidence and product images taken prior to dispatch.

If it is confirmed that the new damage was within our evidence, a refund will be issued as a YA SOKO Gift voucher only.

Refunds Only

• We offer refunds only for verified new faults caused by us.

• We do not offer replacements or repairs for imperfect items.

• Refunds will be processed via the original payment method once the return has been received and reviewed.

Returns of Imperfect Items

• Returns for known or described imperfections are not accepted.

• Returns are only accepted if:

  1. The item has a new, undisclosed fault verified against our pre-dispatch documentation; or

• Please contact us at returns@ya-soko.com before returning any item so we can confirm eligibility of return and issue a return reference.

Our Promise

We aim to be transparent, honest, and fair. Each “Flawed” piece is unique and helps reduce waste while celebrating beauty in imperfection. We document every order carefully so that both our customers and our team are protected — ensuring that every refund or decision is based on clear, factual evidence.

Thank you for supporting conscious shopping and giving imperfect goods a new life.